FAQs

What is Arc?

Arc is a boutique brand of contemporary design for modern, considered living. We have launched with a candle collection. Our design philosophy is to create long lasting objects through craftsmanship with a timeless sculptural expression.


Where is Arc available?

Arc products are available at arcatelier.co and a curated selection of luxury boutiques:

In Black Design Store online
Tonic Room in Kingsland, Auckland
Father Rabbit Select in Newmarket, Auckland
Cura Furniture in Double Bay, Sydney


What payment forms do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), along with PayPal, ApplePay & GooglePay.

 

Where do you ship your products? 

We currently ship to NZ only, we are in the process of enabling international shipping. If you would like to place an order to be delivered outside of NZ please contact us at orders@arcatelier.co

How long will it take to receive my order?

Your order should take 2-5 working days* and includes tracking. We offer free delivery on orders $180 and over. Delivery costs $5 on all deliveries under $180 and $10 to rural addresses under $180. 


Do you ship internationally? 

If you would like to place an order to be delivered outside of NZ please contact us at orders@arcatelier.co for a quote and we will do our best.


Can I cancel or edit my order? 

If you need to edit or cancel your order, please email us as soon as possible with your order number at orders@arcatelier.co. Please note that orders that have already been shipped cannot be cancelled.

How can I check the status of my order? 

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If your shipment does not arrive or you have any issues, please email orders@arcatelier.co and we'll help resolve your issue!


What are your return, refund, and exchange policies? 

Should you wish to return or exchange your order, we're here to help! Please review our and email orders@arcatelier.co with any questions.


Where are your products made? 

Our products are made from carefully selected artisans. Our candles are designed and hand-poured locally in Aotearoa, New Zealand & our glass vessels are mouth-blown in Hebei Province, China.

 

Are Arc packaging & products sustainable?

We consider sustainability in all of our design and product decisions. Read more about our sustainability here.


Are your products cruelty free and vegan?

Yes!

 

Why does my candle wax colour differ from my last one?

Wax colour may vary according to the time of season the oil was harvested, this results in different colour oils which colour the wax.


Is your wax paraffin-free?

Yes!


Is your wick lead-free?

Yes!


What are your candles made of?  

Arc candles are made from a blend of coconut & soy wax (white wax candles) or an RSPO-certified palm wax (black wax candles).


Press & Partnerships

We’re always looking for new press, partnership & collaboration opportunities. Please email our team at hello@arcatelier.co 


Do you offer wholesale?

Please direct your wholesale inquiries to hello@arcatelier.co

Privacy Policy

Your security & privacy is important to us. Please note that your personal information & order history will be kept confidential and will never be sold to a third party.

Arc will keep your details in a private & secure database, and they will be used for Arc related communication only.