FAQs
What is Arc?
Arc is a boutique brand of contemporary design for modern, considered living. We have launched with a candle collection. Our design philosophy is to create long lasting objects through craftsmanship with a timeless sculptural expression.
Where is Arc available?
Arc products are available online at arcatelier.co and a curated selection of luxury design stores. See our stockists here
What payment forms do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), along with PayPal, ApplePay & GooglePay.
Where do you ship your products?
We currently ship to NZ only, we are in the process of enabling international shipping. If you would like to place an order to be delivered outside of NZ please contact us at orders@arcatelier.co
How long will it take to receive my order?
Your order should take 2-5 working days* and includes tracking. We offer free delivery on orders $180 and over. Delivery costs $5 on all deliveries under $180 and $10 to rural addresses under $180.
If you would like to place an order to be delivered outside of NZ please contact us at orders@arcatelier.co for a quote and we will do our best.
Can I cancel or edit my order?
If you need to edit or cancel your order, please email us as soon as possible with your order number at orders@arcatelier.co. Please note that orders that have already been shipped cannot be cancelled.
How can I check the status of my order?
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If your shipment does not arrive or you have any issues, please email hello@arcatelier.co and we'll help resolve your issue!
What are your return, refund, and exchange policies?
Should you wish to return or exchange your order, we're here to help! Please review our policy and email hello@arcatelier.co with any questions.
Where are your products made?
Our products are made from carefully selected artisans. Our candles are designed and hand-poured locally in Aotearoa, New Zealand & our glass vessels are mouth-blown in Hebei Province, China.
Are Arc packaging & products sustainable?
We consider sustainability in all of our design and product decisions. Read more about our sustainability here.
Are your products cruelty free and vegan?
Yes!